Delivery & Returns
Delivery Information
At limogesstyle.com, we are dedicated to ensuring your carefully selected items are delivered to you safely and promptly. We ship worldwide from our dedicated studio.
Order Processing & Dispatch
We aim to process and dispatch all orders within 2 working days of receipt. You will receive a shipping confirmation email with tracking information once your order is on its way.
Receiving Your Order
Please inspect your parcel upon delivery. If the packaging is visibly damaged, please note this on the carrier’s delivery note or refuse the delivery and contact us immediately. We recommend using a trackable shipping service for returns.
Returns Policy
We want you to be delighted with your purchase. If you are not completely satisfied, you may return your items to us within 30 days of receipt for a refund or exchange, provided they meet the following conditions.
Conditions for Return
- Items must be returned in brand new, unused, and resalable condition.
- All original packaging, boxes, certificates, and any protective wrapping must be included and in perfect condition.
- A completed Returns Form must be enclosed with your parcel. You can request one by contacting our Customer Services team.
How to Return an Item
- Contact Us: Please email our Customer Services team via the contact form on our website to notify us of your intent to return an item and to receive a Returns Authorisation Number and the correct returns address.
- Package Securely: Pack the item(s) securely in the original packaging, using a protective outer box. Include the completed Returns Form.
- Ship Your Return:
- UK Returns: We recommend using a tracked and insured service. You are responsible for the return shipping costs unless the item is faulty.
- International Returns: You are responsible for arranging and paying for the return shipment. We strongly advise using a tracked and insured courier service and retaining your proof of postage. Please clearly mark the package as a “RETURN” and include the Returns Authorisation Number on the outside.
- Refund Processing: Once we receive and inspect your return (which can take up to 10 working days), we will process your refund to the original payment method. You will receive an email confirmation. Please allow up to 14 working days for the refund to appear in your account.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on pierced earrings unless they are faulty. Made-to-order or personalised items cannot be returned unless they are damaged or incorrect due to our error.
Faulty or Incorrect Items
If you receive a faulty item or an item that does not match your order, please contact us within 48 hours of delivery. We will arrange a prepaid return label (where applicable) and organise a replacement, repair, or full refund as swiftly as possible.
Exchanges
To exchange an item for a different size or style, please return the original item for a refund following the standard returns procedure and place a new order on our website. This is the fastest way to receive the desired item.
Your Statutory Rights
This policy does not affect your statutory rights.